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I bought the wrong product! Now what?!

No worries! 2GO Software is here for you! There may be several reasons why you wish to return your product. Maybe you accidentally bought a Windows version for your Mac, or you get stuck during installation. Maybe the product simply does not meet your expectations. Whatever your reason, money back is not the best solution. Because even if you get your money back, you're still missing out on your essential Security, you still can't Back up your important documents, get creative with your precious photos or work productively with Microsoft 365. The much better solution is by exchanging the product for something that suits you better.

We provide extra security and reflection time by sealing your code. As a result, your code is not initially visible after purchase. Only when you click the "Request code" button and agree to the terms and conditions will you be able to access your code. We do this because we want you to be happy with your purchase. The good news for you is that you can always return as long as you haven't broken the seal.

Starting a return request is very easy! Click on the button below, log in with your 2GO Software account details and select the product. Once you have completed your request, you will immediately receive the value of your purchase as shopping credit. And to make it even better, we will add another 10% shopping credit! Of course, during your return request you also have the option to choose a refund if that's what you prefer.

In doubt? Or maybe you want to try a trial version first? Our team is ready to give you personal advice, also for business software. Do not hesitate to contact our customer service team. We are here to help you seven days a week!

Take advantage of the free installation service!

Are you having trouble with the installation and is that the reason for your return request? Then take advantage of our exclusive free installation service at 2GO Software! For us, customer service is more than just a department; we prefer to call it Customer Care. After all, we want to take good care of you! With this free service, we not only ensure a fully installed product, but also go the extra mile by making sure your software is set up perfectly for use!

About the right of withdrawal:

We offer codes that can be used to activate various types of software, gift cards and credit cards. These codes are unique and can only be used once , making them strictly personal. Because of this personal nature, the legal right of withdrawal does not apply and you do not have a 14-day cooling-off period as with regular online purchases.

When you click the "Request code" button, you will request the code with which you can activate your product.

Indicating:

  • That you definitively put the product into use.
  • That you have made sure your device meets the minimum system requirements.
  • That you understand that it is not possible for us to check whether you will activate the code now or in the future.
  • That you understand and agree that your right of return lapses.

Did you break the seal anyway and your product does not meet your expectations? Get in touch with our customer service - we will be happy to investigate the possibilities!

In legal language:

Below you will find the official regulations as outlined in the rulebook:

  • When you retrieve the code, you have broken the seal as per BW 7 art. 46d paragraph 4c.
  • In accordance with Dutch and European law, this means the right of return has lapsed.
  • For more information see: European Directive 2011/83/EU Art. 16 i. and (NL) BW 7 Art. 46d para 4c.
  • In addition, your right to return expires 30 days after purchase.

Business purchase returns:

Business orders are subject to different rules than regular online purchases. You cannot return your order as is the case with a consumer purchase.

It is useful to install a trial version of the software first to see if it meets your system requirements before you decide to request the code. Once you place a business order, it is final and you cannot return it. In addition, you are not entitled to free installation assistance for business purchases.